Privacy & Policy

Effective Date: October 29, 2025

Lua Cosmetics LLC (“Lua,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website www.luahairbeauty.com (the “Website”) or interact with us through other channels such as email or social media.

By accessing or using our Website, you consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our Website immediately.

1. Information We Collect

We collect personal information directly from you, automatically through your use of the Website, and from third parties where permitted by law. The types of information we may collect include:

Personal Information: Name, email address, billing and shipping address, phone number, and payment details when you make a purchase.
Account Information: Username, password, and preferences if you create an account on our Website.
Order and Transaction Information: Details of the products you purchase and your order history.
Device and Usage Information: IP address, browser type, operating system, pages visited, duration of visits, and other analytical data collected via cookies or similar technologies.
Communication Data: Information you provide when contacting us by email, social media, or customer support.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process, fulfill, and deliver your orders.
To communicate with you regarding your purchases, inquiries, and account.
To send promotional emails or newsletters (you may opt out at any time).
To personalize your experience on our Website and improve our products and services.
To detect and prevent fraud, unauthorized transactions, or other illegal activities.
To comply with applicable legal obligations and enforce our Terms & Conditions.

3. How We Share Your Information

We do not sell or rent your personal data. We may share your information only in the following cases:

Service Providers: With trusted third parties who perform services on our behalf, such as payment processors, shipping carriers, and marketing platforms. These providers are contractually required to protect your data and use it only for the purposes for which it was disclosed.
Legal Requirements: When required by law, court order, or government regulation.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality obligations.

4. Cookies and Tracking Technologies

Our Website uses cookies, pixels, and similar technologies to enhance your browsing experience, analyze traffic, and offer personalized content and advertisements. You can disable cookies in your browser settings, but some parts of the Website may not function properly as a result.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations.

6. Data Security

We use commercially reasonable measures, including SSL encryption and secure server infrastructure, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You may exercise the following rights, subject to applicable law:

Request access to the personal information we hold about you.
Request correction or deletion of your personal data.
Withdraw consent to marketing communications.
Request data portability or restriction of processing where applicable.

To exercise your rights or make an inquiry regarding your data, please contact us at info@luahairbeauty.com.

8. Third-Party Links

Our Website may contain links to external websites. Lua is not responsible for the content, privacy policies, or practices of such third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the revised effective date. Your continued use of the Website after such updates constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data handling practices, please contact us at:

Lua Cosmetics LLC

Email: info@luahairbeauty.com

Website: www.luahairbeauty.com

Miami, Florida, United States

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