Effective Date: October 29, 2025

Welcome to www.luahairbeauty.com (the “Website”), operated by Lua Cosmetics LLC (“Lua,” “we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our Website and the purchase of our products. By visiting or using our Website, you agree to be legally bound by these Terms. If you do not agree, please discontinue use of our Website immediately.

1. Eligibility

To use our Website and make purchases, you must be at least 18 years old or accessing the Website under the supervision of a parent or legal guardian. By using our services, you represent that you meet this eligibility requirement.

2. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable laws or regulations.
  
• Infringe upon or violate our intellectual property rights or the rights of others.
  
• Interfere with or disrupt the operation of the Website or servers.
  
• Attempt to gain unauthorized access to any part of the Website or its data.
  

We reserve the right to terminate or restrict your access to the Website at our sole discretion, without notice, if we believe you have violated any of these Terms.

3. Product Information and Availability

All product descriptions, prices, and images displayed on the Website are subject to change without notice. We make every effort to display accurate information, but we do not guarantee that all content is error-free or up to date.

We reserve the right to limit quantities, discontinue products, or refuse any order in our sole discretion.

4. Orders and Payments

By placing an order, you agree to provide current, complete, and accurate information. All payments must be made through the secure payment methods provided at checkout. We reserve the right to cancel any order due to suspicion of fraud, pricing error, or unauthorized activity.

Once an order is submitted, it cannot be modified. Please review your order carefully before completing your purchase.

5. Shipping and Delivery

Orders are shipped Monday through Friday (excluding holidays) and processed within 1–3 business days. Delivery times vary depending on location, typically within 3–7 business days.

Lua is not responsible for delays caused by the carrier, incorrect shipping information, or events outside of our control. Tracking information will be sent to the email address provided at checkout.

6. Returns and Exchanges

Due to hygiene and safety standards, we do not accept returns or exchanges once products have been delivered.

If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@luahairbeauty.com with photos and your order number. We will assess the issue and, if eligible, provide a replacement at no additional cost.

7. Intellectual Property

All content on the Website—including product designs, packaging, graphics, logos, text, and images—is the exclusive property of Lua Cosmetics LLC and protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, modify, distribute, or otherwise use any part of the Website without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Lua shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of your use of the Website or products. All products should be used as directed. Individual results may vary depending on hair type, condition, and other personal factors.

9. Disclaimer of Warranties

The Website and all products are provided “as is” and “as available” without warranties of any kind, express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

10. Indemnification

You agree to indemnify, defend, and hold harmless Lua Cosmetics LLC, its officers, employees, and affiliates from any claims, damages, liabilities, and expenses arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Miami-Dade County, Florida.

12. Changes to These Terms

Lua reserves the right to update or modify these Terms at any time without prior notice. The latest version will always be available on this page, and your continued use of the Website constitutes acceptance of the updated Terms.

13. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Lua Cosmetics LLC

Email: info@luahairbeauty.com

Website: www.luahairbeauty.com

Miami, Florida, United States

© 2025 Lua Cosmetics LLC. All rights reserved.